Check your iOS device settings- Ensure your iOS device is connected to the same Wi-Fi network as your TV.
- Disable any "Safe Browsing" plugins, apps, or VPNs on your iOS device as they may prevent TV detection.
- Review your phone's Wi-Fi settings: go to "Settings" - "Wi-Fi" - select the network (tap the blue ⓘ icon) - and make sure "Private Address" is switched off.
- Verify that the app has permission to access devices on your local network. Go to "Settings" - "Privacy" - "Local Network" - and confirm the "Remote Control" app is allowed.
Check your router settings- If you have a dual-band router (e.g., 2.4 GHz and 5 GHz), ensure both your TV and iOS device are on the same band.
- Avoid using public Wi-Fi networks, as they block internal network traffic and won’t allow your device to connect to a Smart TV.
- Make sure UPNP is enabled in your router settings.
- If you have multiple subnets, they can prevent connection to the TV.
- Restart your router to refresh the IP address of your TV. Unplug the router for 1 minute, then reconnect it. Do the same for other network devices like Wi-Fi extenders.
- If your router uses MAC address filtering, add your TV’s MAC address to the allowed list.
- Turn off Access Point/Client isolation on your router.
- Disable Wireless Isolation and IGMP Proxy on your router.
- Turn off any VPNs or proxy servers on your router or devices.
- Ensure IGMP is enabled on your router.
Check your TV settings- Confirm that your TV is connected to the same Wi-Fi network as your iOS device.
- In the TV's network settings, reconnect to the router to refresh the IP address.
- Ensure your TV has the latest software updates.
- Verify that the TV's clock is correctly synced with internet time. If the time is off by several hours, it could cause connection issues.
- Restart your TV by unplugging it for 1 minute, then plugging it back in.
- Note: It may take 30-60 seconds for your TV to be detectable by your mobile device after being powered on.
If these steps don't resolve your issue, or you need further help with the app, please use the "Contact Us" option in the app ("Settings" - "Contact Us").
